Head of Business Enablement and Solution Delivery
Barclays Africa Group, South Africa
Mumbi was one of the first three Certified Customer Experience Professionals (CCXP) in Africa and is also a certified coach. Highly experienced in the financial industry, Mumbi’s diverse experience in both the front, middle and back office gives an edge in developing and implementing CX strategies underpinned by a truly human element.
Mumbi is the Head of Business Enablement and Solutions Delivery at Barclays Africa. Out of her passion to grow the customer experience profession in Africa she founded Motivation by Design (Pty) Ltd and collaborates with businesses to create systemic and sustainable business models that focus on the customer while driving customer experience training, coaching and mentorship. Mumbi holds an MBA and a BSc in Electrical Engineering and is a well-known speaker in the subject of Customer Experience.