CCW Conference 2018 - Stay connected

Meet Germany's digital minds!

Sascha Lobo
©Reto Klar

Sascha Lobo

Author and strategy consultant,
focus on Internet & brand communication

Philipp Riederle
©Christian Kaufmann

Philipp Riederle

Digital Native

Learn what is, what remains and what is yet to come

  Digital Disruption

When processes merge into the digital world

  Artificial Intelligence

What added value do AI assistants have in customer contact?

  The future vision for customer needs

What Millennials to Silver Surfers expect from the service

"Practical exchange at the highest level – an opportunity to network and learn from the best!"

K.-H. Neubauer
AMS (Public Employment Service Austria)

  A changing service

How the customer determines the service management

  Communication in real time

When the contact centre foresees customer requirements

  Customer Touchpoints

What emotionalised communication can achieve

"Excellent organisation, engaging topics and a fantastic live visit."

A. Zöllner
VBL (Federal and State Government Employees Retirement Fund)

Networking with directors, managers, experts and management teams in the following fields:

  • Marketing / sales
  • Customer service / customer care
  • Contact centre management
  • IT / web and online marketing
  • Business development 
  • Business organisation
  • Quality management
  • Complaint management
  • HR management / development

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