CCW Conference 2017 - For the love of dialogue

Between 20 and 23 February 2017 the Estrel Congress Center in Berlin will be Europe’s largest platform for knowledge transfer, networking, suppliers and service providers specializing in customer service and contact center management.

CCW Programm Download

CCW 2017 programme

Conference & Trade Show

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Key notes from:

Jens Bussmann

Jens Bussmann

Cloud Platform Lead, DACH & CEE
Google Germany GmbH

Christine Schröder

Christine Schröder

Director IT Global Service and Parts
Daimler AG

Tao Tao

Tao Tao

Co-Founder & COO

Dr. Kristina Rodig

Dr. Kristina Rodig

Head of Customer and Market Insights

Kai Friedrich

Kai Friedrich

Consorsbank! by BNP Paribas S.A. Niederlassung Deutschland

Main topics 2017:

  • Digital customer orientation
    A step by step guide
  • An overview of customer needs in the future
    What customers expect in the future
  • Building trust
    When digital interfaces are becoming increasingly popular
  • Artificial intelligence
    When routine processes become automated
  • Communication in real time
    When call centres become omni-channel centres
  • Customer Touchpoints
    How to reach customers with a purposeful approach
  • Customer Journey
    Taking care of customers on a one-to-one basis

Meet directors, managers, experts and management teams in the following fields:

  • Marketing / sales
  • Customer service / customer care
  • Contact centre management
  • IT / web and online marketing
  • Business development 
  • Business organisation
  • Quality management
  • Complaint management
  • HR management / development

This is what attendees of CCW 2016 had to say:

"Practical exchange at the highest level – an opportunity to network and learn from the best!"

K.-H. Neubauer | AMS (Public Employment Service Austria)

"A particularly exciting glimpse of the future development of the industry - from a technical perspective, too."

B. König | proALPHA Business Solutions GmbH

"Excellent organisation,
engaging topics and
a fantastic live visit"

A. Zöllner | VBL (Federal and State Government Employees Retirement Fund)

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