CCW - Conference & Trade Show for Customer Service and Contact Centre

The european leading event for the future of customer service

CCW 2017 more successful than ever before

8,000 visitors – for the love of dialogue!

The 19th CCW was a great success.

  • 8,000 international visitors experienced it live and direct.
  • 260 exhibitors from 20 countries impressed with innovative solutions.
  • More than 50 speakers transferred knowledge in 120 lectures.

No matter whether conference or trade show: knowledge was replaced, the future was discussed, contacts were established, new business was transacted, best practice was lived and the best were honored at the CCW.

Check out the new Impressions of the top event number 1 for customer service - communication and contact center business in Europe in the Picture Gallery.


Register for CCW Conference 2018

CCW 2018 | 26 February to 1 March 2018 at the Estrel Congress Center Berlin

Early bird! Save € 200,- for your conference ticket - only until 31 March 2017!

For the love of dialogue - The main topics 2017

  • Digital customer orientation: A step by step guide
  • An overview of customer needs in the future: What customers expect in the future

  • Building trust: When digital interfaces are becoming increasingly popular

  • Artificial intelligence: When routine processes become automated

  • Communication in real time: When call centres become omni-channel centres

  • Customer touchpoints: How to reach customers with a purposeful approach

  • Customer journey: Taking care of customers on a one-to-one basis

Key notes from:

Jens Bussmann

Jens Bussmann

Cloud Platform Lead, DACH & CEE
Google Germany GmbH

Christine Schröder

Christine Schröder

Director IT Global Service and Parts
Daimler AG

A variety of topics & highlights at CCW

Whether you're interested in innovation, digitalisation, customer dialogue, HR or legal – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue.

To help you explore all sections of the CCW, these icons have now been introduced.

CCW Conference and Trade Show Topics & Sections

CCW Trade Show & Conference | The premier event at one glance

Customer service & contact centre trends

8.000 international visitors

260 exhibitors from 20 countries

CAt award ceremony

Intensive networking

Exciting keynotes & discussions

Industry experts & best practice

Inspiring live visits

Innovations at the LiveCallCenter

CCW party

Partners & Sponsors 2017

Picture gallery

Comments of attendees

"Excellent organisation, engaging topics and a fantastic live visit"

A. Zöllner | VBL

"A particularly exciting glimpse of the future development of the industry - from a technical perspective, too.«"

B. König | proALPHA Business Solutions

Customer service | Contact

Stephan Wolf

Stephan Wolf
Tel. +49 6196 4722-700
Fax: +49 6196 4722-888

back to top