CCW - Conference & Trade Show for Customer Service and Contact Centre

The european leading event for the future of customer service

CCW 2017 | 20. - 23. February 2017 in Berlin

Get your conference ticket now - save 100 Euro!

Early bird until 30 november 2016!
Access to the Trade Show is included.

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CCW programme download

The preannouncement is ready for you.

Download now as PDF!

For the love of dialogue - The main topics 2017

  • Digital customer orientation: A step by step guide
  • An overview of customer needs in the future: What customers expect in the future

  • Building trust: When digital interfaces are becoming increasingly popular

  • Artificial intelligence: When routine processes become automated

  • Communication in real time: When call centres become omni-channel centres

  • Customer touchpoints: How to reach customers with a purposeful approach

  • Customer journey: Taking care of customers on a one-to-one basis

Key notes from:

Jens Bussmann

Jens Bussmann

Cloud Platform Lead, DACH & CEE
Google Germany GmbH

Christine Schröder

Christine Schröder

Director IT Global Service and Parts
Daimler AG

A variety of topics & highlights at CCW

Whether you're interested in innovation, digitalisation, customer dialogue, HR or legal – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue.

To help you explore all sections of the CCW, these icons have now been introduced.

CCW Conference and Trade Show Topics & Sections

CCW Trade Show & Conference | The premier event at one glance

Customer service & contact centre trends

7.800 international visitors

267 exhibitors from 21 countries

CAt award ceremony

Intensive networking

Exciting keynotes & discussions

Industry experts & best practice

Inspiring live visits

Innovations at the LiveCallCenter

CCW party

Partners & Sponsors

Picture gallery

Comments of attendees

"Excellent organisation, engaging topics and a fantastic live visit"

A. Zöllner | VBL

"A particularly exciting glimpse of the future development of the industry - from a technical perspective, too.«"

B. König | proALPHA Business Solutions

Customer service | Contact

Stephan Wolf

Stephan Wolf
Tel. +49 6196 4722-700
Fax: +49 6196 4722-888

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