CCW 2017 - For the love of dialogue

The european leading event for the future of customer service

Main topics

  • Digital transformation: A step-by-step guide

  • Customer service that creates trust: At a time when interfaces are becoming increasingly digitalised

  • Artificial intelligence: How to provide optimal support in communication?

  • Communication in real time: From call centres to omni-channel centres

  • Customer touchpoints: How can you reach your customers with confidence?

  • The customer journey: Care for your customers individually across all channels

  • An overview of customer needs for 2030: What customers want for the future

CCW 2017 | 20 - 23 February 2017 in Berlin

Get your conference ticket now -
save 150 Euro!

Early bird until 30 september 2016
Access to the Trade Show is included.

Participate now!

Trade Show & Conference | The premier event at one glance

Customer service & contact centre trends

7.800 international visitors

267 exhibitors from 21 countries

CAt award ceremony

Intensive networking

Industry experts & best practice

Inspiring live visits

Innovations at the LiveCallCenter

CCW party

Partners & Sponsors

Picture gallery

Comments of attendees

"Excellent organisation, engaging topics and a fantastic live visit"

A. Zöllner | VBL

"A particularly exciting glimpse of the future development of the industry - from a technical perspective, too.«"

B. König | proALPHA Business Solutions

Customer service | Contact

Stephan Wolf

Stephan Wolf
Tel. +49 6196 4722-700
Fax: +49 6196 4722-888

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