CCW Conference Program

Benefit from focused knowledge exchange & industry best practises at the CCW Conference

Free download: everything at a glance! The CCW Conference program gives you a compact overview of the exciting formats and highlights of the CCW Conference & Trade Show.  

Full Conference Agenda  

All Highlights and Specials 

Comprehensive Exhibitor Index  

4 good reasons why you shouldn't miss the CCW Conference & Trade Show

Find out about the latest contact center trends and innovations in customer dialogue and technology, presented by foremost experts on stage at the CCW Conference. The CCW Trade Show is the place to be to expand your network to the maximum and meet internationally successful exhibitors. 

Don‘t delay – you need to be there too, because...

…You’ll gain broad insights into the market  
From the concentrated power of the customer dialogue industry over four conference days and three trade show days, live on site or digitally online! Innovative exhibitors and industry experts gather here – the leading industry players from over 45 countries.  

…You can attend from anywhere  
Come to Berlin or attend via livestream on our online platform.

…A unique range of industry trends awaits you  
280 sessions, plus live demos, on-site visits, networking, evening events and awards – set up your own personalized CCW Schedule aligned to your interests. 

...You’re our VIP  
As CCW Congress participant, you enjoy all the benefits of our VIP package: free WLAN, exclusive access to the VIP lounge and your Trade Show pass is included. 

Download the CCW Conference Program now! 

Here's what previous CCW Conference participants have to say

As the leading event in the German-speaking market in the areas of customer experience and customer engagement, CCW offers the ideal combination for interested parties from these areas.

M. Reinhard | Genesys Telecommunications Laboratories GmbH

Your contact for questions about the CCW Conference program

Stephan Wolf | Leiter Kundenservice

Stephan Wolf
Head of Customer Service

Phone:       +49 6196 4722-800

Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.

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