CCW Expo

Experience customer dialog at its best!

At the CCW Expo you’ll get a unique international market overview. What is happening in the service industry? What technologies are waiting in the wings? And what will really advance your customer service?

Get the inspiration you need for excellent service from the exhibitors at the CCW Expo. On the three days of the Expo, you can enjoy the concentrated power of the international customer dialog industry - whether on the AI Stage, at the TeleTalk Demo Forum and in our experience world the next experience^{Design by HCD}, other exciting CCW Expo Forums or at our CCW Concept Areas.

The CCW Expo offers you deep insights into the customer dialog of tomorrow, innovative solutions and future-oriented technologies.

Put together your own CCW timetable!

To the CCW Program

Benefits as a CCW Expo Visitor:

3 inspiring CCW Expo days

Over 230 exhibitors on site

Networking with solution partners

Answers to your service questions

CCW Concept Areas

Guided Tours & much more

Discover the CCW Expo with its many inspiring formats

Hall Plan

Where can you find what you’re looking for? Get our practical hall plan so you don’t get lost at the CCW.

To the Hall Plan

CCW Concept Areas

What do you need to know about Artificial Intelligence and remote work in service? Find out in the CCW Concept Areas.

To the CCW Concept Areas

The Next Experience

What will the perfect customer service of the future look like? Find out in “The Next Experience”.

To The Next Experience

TeleTalk Demo Forum

Are you interested in direct comparisons? Compare smart solutions every 10 minutes in the TeleTalk Demo Forum.

To TeleTalk Demo Forum

Guided Tours

What might the service center of the future look like? Take a guided tour through the CCW Expo focused around your topic of interest.

To the Guided Tours

AI Stage

Everything revolves around artificial intelligence: every 30 minutes new impulses from leading minds, best practices, and real success stories.

To the AI Stage

Startup Visions

Are you wondering which technologies will prevail? Meet and ask the industry players of the future.

To Startup Visions

SQUT Dialogue Service Provider Challenge

Looking for the right dialogue service provider? This is where you’ll find the service provider that best suits you.

To the SQUT-Challenge

CCW Expo Forums

Want to see best practise examples from service providers? Get exclusive insights in the Expo Forums.

To the CCW Expo Forums

Free Download:

Download the CCW 2027 Programme Preview

Discover the four new Masterdays, selected keynotes and speakers, exciting Expo highlights and an extensive overview of exhibitors at CCW 2027.

Please note: The current programme preview is available in German only. The English version will be available from mid-October.

To receive the PDF, simply complete the download form. Alternatively, you can request the programme preview without giving marketing consent by contacting our customer service team at +49 6196 4722-800.

Your contact for questions about the CCW Expo

Claudia Mühler
Senior Project Manager Sales CCW

E-Mail: c.muehler@managementcircle.de
Phone: +49 6196 4722-679

Torsten Krueger | Senior Project Manager Sales CCW

Torsten Krüger
Senior Project Manager Sales CCW

E-Mail: t.krueger@managementcircle.de
Phone: +49 6196 4722-693