20 years CCW

A double reason to celebrate!

It was a fantastic anniversary. 8,200 visitors made the 20th CCW. That’s more than ever! 270 international exhibitors and more than 50 speakers made this large network perfect.

At this point we just want to say “thank you” – for 20 years of enthusiasm around the innovative customer dialogue.

Stay connected – at the CCW 2019. We look forward to seeing you again.
18 to 21 February 2019 at the Estrel Congress Center, Berlin.

Early bookers will be rewarded:
Register for the congress 2019 with the key code “CCWFUTURE19” until April 15th 2018 to save EUR 200, –

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

8.000 Visitors

270 Exhibitors

120 Lectures

4 Conference and Trade Show Days




Our speakers

Our sponsors