CCW - The leading event for call center business in europe

Watch the highlights of CCW 2019 in our video review

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Such a pleasure! Over 8,000 visitors from 46 countries made 21st CCW „the place to be“ for innovative customer dialogue. At this point we want to say „thank you“ for this enthusiasm. 270 international exhibitors and more than 50 speakers made this large network perfect.

Stay connected – auf der CCW 2020:
Save € 150,- until 30 September 2019

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Conference

Attend talks held by international experts in customer dialogue. Over 40 speakers share their expertise on digital disruption, artificial intelligence and customer requirements of the future – all under one roof.

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Trade Show

Meet the market’s most important international experts. 270 exhibiting companies will be presenting innovative solutions for customer dialogue in the digital age.

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.

Innovation
Digitalisation and artificial intelligence
Customer dialogue and communication
Contact centre management
HR and law
Live specials
Networking
International
Breaking news

8.200 Visitors

270 Exhibitors

120 Lectures

4 Conference and Trade Show Days

International

Interactive

Topics & Trends

Innovation

The Silicon Valley e-LSD: Experience, Learning, Sharing and Doing

10. December 2018

What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.

Contact centre management

Creating Great Customer Service through Happy Workplaces

27. November 2018

Sarah Metcalfe, Head of Customer Service at Sure Petcare, is a certified Chief Happiness Officer. She tells us why happy companies have better service and gives us 5 tips to create a happy workplace.

“Data as the new gold” & GDPR – how do they fit together?

7. November 2018

Big Data is the future - we need data to train an Artificial Intelligence, for instance for a better customer service or for a more targeted marketing. But how does it fit together with GDPR? We spoke about this topic with Ali Baccouche, Data Privacy Officer of the US technology company Texas Instruments.

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Highlights

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Innovation

Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW.

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Digitalisation and artificial intelligence

Inspiration day

Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.

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International

International Plaza

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.