CCW Kongress 2020
  • Kongress
  • Home Einstieg links
  • Leiste Kongressmesse

Conference

Attend talks held by international experts in customer dialogue. Over 40 speakers share their expertise on digital disruption, artificial intelligence and customer requirements of the future – all under one roof.

Messe
  • Messe
  • Home Einstieg rechts
  • Leiste Kongressmesse

Trade Show

Meet the market’s most important international experts. 270 exhibiting companies will be presenting innovative solutions for customer dialogue in the digital age.

Our speakers for 2021

Christian Dürring

Weleda A.G. Schwäbisch Gmünd, Zweigniederlassung der Weleda A.G. Arlesheim/Schweiz

8.000 Visitors

270 Exhibitors

46 Nationalities

280 Lectures

4 Conference and Trade Show Days

50 Networking Hours

Topics & Trends

odigo

Both legs on the ground or the head in the cloud – how contact centers successfully use cloud solutions

12. March 2020
For companies, the introduction of cloud technology can not only mean a significant optimization of the customer experience – and thus customer loyalty – but also a significant reduction in costs.
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Internationa Customer Contact Benchmark

International Customer Contact Benchmark

6. February 2020
The 2019 International Customer Contact Benchmark maintains its ambition to purvey the European Contact Centre market with this seventh annual comprehensive overview.
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Customer Experience

Excellent Customer Experience: 3 Factors for Success

9. December 2019
How do you make the transition to a company that really lives CX? Many factors are critical to success – we’ve put together three fundamental ones for you!
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CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

Highlights

Innovationstag 2020
  • Kongress
  • HL Kongress
  • Grid Highlight 1
  • Leiste Kongress
  • Innovation

Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW between Zalando SE, Booking.com or DB Digital.

Speakers' Forum

International Plaza

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.

future_camp
  • Messe
  • Leiste Messe
  • Grid Highlight 3-4 EN

Future Camp: Fresh up!

The start-up stage is waiting in hall 2 to present you with the cutting-edge technologies of tomorrow.

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