Unfortunately, the CCW 2021 will not take place.
Unfortunately, the CCW 2021 will not take place. The organizer Management Circle regrets this very much. Due to the current infection situation and the expected political decisions, there is a lack of open perspective and planning security for partners, visitors and the organizer.
We are looking ahead:
CCW 2022 will take place March 21 to 24, 2022 in the ECC Berlin and digitally as a hybrid format.
First-Time Award of the European Customer Champion
The CAt Award has been presented at the CCW for over 20 years. Now we are opening a new chapter in the CCW’s award history: This year, we shall award the “European Customer Champion” for the first time together with cmm360.ch magazine.
- Messe
- Home Einstieg rechts
- Leiste Kongressmesse
Trade Show
Meet important companies in the industry digitally and/or physically on site over three days, from 22 March to 24 March 2022. Our new platform contributes to the networking between CCWberlin and CCWdigital. Be inspired by innovative solutions around customer dialogue in the digital age.
Live in Berlin
Digital Worldwide
46 Nationalities
280 Lectures
4 Conference and Trade Show Days
50 Networking Hours
TOGETHER WE ENSURE A SAFE CCW
Here you will find useful information about our hygiene and safety concept.
The safety of all visitors, partners, exhibitors, speakers, service providers and employees is our top priority.
CCW Topic Selection
-
Innovation -
Digitalisation and artificial intelligence -
Customer dialogue and communication -
Contact centre management -
HR and law -
Live specials -
Networking -
International -
Breaking news
Topics & Trends
Highlights
- Kongress
- HL Kongress
- Grid Highlight 1
- Leiste Kongress
- Innovation
Innovation day
A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW between Zalando SE, Booking.com or DB Digital.
- Kongress
- HL Kongress
- Grid Highlight 2
- Leiste Kongress
- News C
- Highlight B
- Digitalisation and artificial intelligence
Inspiration Day
Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.
- Messe
- Grid Highlight 3-4 EN
- News D
- International
International Plaza
Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.
