CCW 2021 – NEW DATE AND HYBRID EVENT

Due to the latest Covid-19 developments and the associated restrictions and risks for the 23rd CCW in February that are already foreseeable, the CCW 2021 will be postponed from 23 – 25 February to 28 June – 1 July 2021.

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CCW Kongress 2020
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Conference

Attend talks held by international experts in customer dialogue. Over 40 speakers share their expertise on digital disruption, artificial intelligence and customer requirements of the future – all under one roof.

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Trade Show

Meet important companies in the industry digitally and/or physically on site over three days, from 29 June to 01 July 2021. Our new platform contributes to the networking between CCWberlin and CCWdigital. Be inspired by innovative solutions around customer dialogue in the digital age.

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Become an exhibitor 2021

Get in touch for more information on exhibition and sponsoring opportunities.

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Highlights

Check out our highlights for CCW.

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Customer Service Blog

Exciting and current specialist articles await you.

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Exciting impressions from CCW

Take a look at impressions from CCW

Live in Berlin

Digital worldwide

46 Nationalities

280 Lectures

4 Conference and Trade Show Days

50 Networking Hours

Our speakers for 2021

Christian Dürring

Weleda A.G. Schwäbisch Gmünd, Zweigniederlassung der Weleda A.G. Arlesheim/Schweiz

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

Topics & Trends

PRESS RELEASE: A NEW CHAPTER IN THE AWARD HISTORY OF THE CCW

17. February 2021
The “European Customer Champion” award will be presented for the first time at the CCW 2021 from 28 June to 1 July. This award will recognise groundbreaking projects in the field of innovative customer dialogue.
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CCW 2021 als Hybrid-Event

CCW 2021 – New Date and Hybrid Event

14. September 2020
Due to the latest Covid-19 developments and the associated restrictions and risks for the 23rd CCW in February that are already foreseeable, the CCW 2021 will be postponed from 23-25 February to 28 June-1 July 2021.
Read More
odigo

Both legs on the ground or the head in the cloud – how contact centers successfully use cloud solutions

12. March 2020
For companies, the introduction of cloud technology can not only mean a significant optimization of the customer experience – and thus customer loyalty – but also a significant reduction in costs.
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Highlights

Innovationstag 2020
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Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW between Zalando SE, Booking.com or DB Digital.

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Inspiration Day

Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.

Speakers' Forum

International Plaza

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.

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Future Camp: Fresh up!

The start-up stage is waiting in hall 2 to present you with the cutting-edge technologies of tomorrow.

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