CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

Topics & Trends

Press release: CCW 2022 – CCW again at last – The CCW 2022 as a special

The 23rd international conference with Pop-Up Exhibition for innovative customer dialogue took place as a one-off special edition with...

Do messaging channels like WhatsApp have a place in the Professional Contact Center?

There are a number of reasons why professional contact centers should consider adding support for WhatsApp and other modern...

Press release: CCW 2022 – The Trade Show is cancelled. The Conference will take place with an accompanying conference exhibition

The CCW planned from 22 to 24 March 2022 will not take place this year. Unfortunately, the current pandemic...