Discover the CCW Conference & Trade Show for innovative Customer Dialogue
Conference
Experience the international experts in customer dialogue. The focused know-how of over 40 speakers about digital disruption, artificial intelligence and the customer needs of the future!
Meet top-ranking companies in the industry over three days during the Trade Show. Be inspired by innovative solutions serving customer dialogue in the digital age.
All the latest about what the CCW Conference & Trade Show has to offer
CCW-Programm
In our CCW Preview you will find a preview of all information about the Conference & Trade Show and a list of exhibitors to help you plan your individual CCW visit.
Meet renowned Exhibitors & Sponsors at the CCW Trade Show
Your Benefit from the CCW Conference and Trade Show
Live in BerlinInternational event280 expert presentations4 CCW days50 hours of networking
Here's what previous participants and exhibitors have to say
For the industry - but also for me personally - CCW is our annual "class reunion" - where we as an industry can see innovations and trends and also discuss them intensively. I look forward to this very much, especially after the years of the pandemic. It's nice to finally be able to do this in person again.
As a CX manager, attending CCW is great for me because I take away a lot of new impulses and have a great professional exchange.
Be part of the CCW Conference & Trade Show!
CCW Conference & Trade Show Tickets
Get your ticket for the CCW Conference & Trade Show live in Berlin or digitally online worldwide.
Voice applications are becoming increasingly important in customer service. In this guest article, you will learn about the impact of AI in this area and the goals companies pursue with these applications, based on the study by CreaLog.
By recording conversations, valuable insights can be gained in customer service. In our guest article by Alex Klose, you will learn what conclusions can be drawn from these recordings and how they can improve the customer experience.
