Unfortunately, the CCW 2021 will not take place.
Unfortunately, the CCW 2021 will not take place. The organizer Management Circle regrets this very much. Due to the current infection situation and the expected political decisions, there is a lack of open perspective and planning security for partners, visitors and the organizer.
We are looking ahead:
CCW 2022 will take place March 21 to 24, 2022 in the ECC Berlin and digitally as a hybrid format.
First-Time Award of the European Customer Champion
The CAt Award has been presented at the CCW for over 20 years. Now we are opening a new chapter in the CCW’s award history: This year, we shall award the “European Customer Champion” for the first time together with cmm360.ch magazine.
Live in Berlin
4 Conference and Trade Show Days
50 Networking Hours
TOGETHER WE ENSURE A SAFE CCW
Here you will find useful information about our hygiene and safety concept.
The safety of all visitors, partners, exhibitors, speakers, service providers and employees is our top priority.
CCW Topic Selection
- Digitalisation and artificial intelligence
- Customer dialogue and communication
- Contact centre management
- HR and law
- Live specials
- Breaking news