Our speakers

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

Topics & Trends

Excellent Customer Experience: 3 Factors for Success

How do you make the transition to a company that really lives CX? Many factors are critical to success – we’ve put together three fundamental ones for you!

The Next Generation: How Customers Re-experience Retail

US startup B8ta redefines retail: stores that act as showrooms and test laboratories. Here we will present how manufacturers and customers benefit from this.

Fig leaf or true transformation – Digitisation and Leadership

Lectures are always a bit of self-therapy for the lecturer. Also for me at CCW 2019 in my lecture on “Digitisation and leadership”.

Highlights

8.000 Visitors

270 Exhibitors

46 Nationalities

280 Lectures

4 Conference and Trade Show Days

50 Networking Hours

Countdown to CCW 2020

Follow us on twitter

Our sponsors

Highlights of CCW 2019

Aktivieren Sie JavaScript um das Video zu sehen.
https://www.youtube.com/watch?v=ArHfYgf4Jzw