Watch the highlights of CCW 2019 in our video review

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Such a pleasure! Over 8,000 visitors from 46 countries made 21st CCW „the place to be“ for innovative customer dialogue. At this point we want to say „thank you“ for this enthusiasm. 270 international exhibitors and more than 50 speakers made this large network perfect.

Stay connected – auf der CCW 2020:
Save € 150,-  until 30 September 2019

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

8.200 Visitors

270 Exhibitors

120 Lectures

4 Conference and Trade Show Days



Topics & Trends

The Silicon Valley e-LSD: Experience, Learning, Sharing and Doing

What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.

Creating Great Customer Service through Happy Workplaces

Sarah Metcalfe, Head of Customer Service at Sure Petcare, is a certified Chief Happiness Officer. She tells us why happy companies have better service and gives us 5 tips to create a happy workplace.

“Data as the new gold” & GDPR – how do they fit together?

Big Data is the future - we need data to train an Artificial Intelligence, for instance for a better customer service or for a more targeted marketing. But how does it fit together with GDPR? We spoke about this topic with Ali Baccouche, Data Privacy Officer of the US technology company Texas Instruments.


Our speakers

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