8.000 Visitors
270 Exhibitors
120 Lectures
4 Conference and Trade Show Days
International
Interactive
CCW Topic Selection
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Innovation -
Digitalisation and artificial intelligence -
Customer dialogue and communication -
Contact centre management -
HR and law -
Live specials -
Networking -
International -
Breaking news
Topics & Trends
11. June 2019
Lectures are always a bit of self-therapy for the lecturer. Also for me at CCW 2019 in my lecture on “Digitisation and leadership”.
10. December 2018
What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.
27. November 2018
Sarah Metcalfe, Head of Customer Service at Sure Petcare, is a certified Chief Happiness Officer. She tells us why happy companies have better service and gives us 5 tips to create a happy workplace.
Highlights
- Kongress
- HL Kongress
- Grid Highlight 1
- Leiste Kongress
- Innovation
Innovation day
A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW.
- Kongress
- HL Kongress
- Grid Highlight 2
- Leiste Kongress
- Digitalisation and artificial intelligence
Inspiration Day
Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.
- Messe
- Grid Highlight 3-4 EN
- News D
- International
International Plaza
Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.
