8.000 Visitors
270 Exhibitors
46 Nationalities
280 Lectures
4 Conference and Trade Show Days
50 Networking Hours
Topics & Trends
12. March 2020
For companies, the introduction of cloud technology can not only mean a significant optimization of the customer experience – and thus customer loyalty – but also a significant reduction in costs.
6. February 2020
The 2019 International Customer Contact Benchmark maintains its ambition to purvey the European Contact Centre market with this seventh annual comprehensive overview.
9. December 2019
How do you make the transition to a company that really lives CX? Many factors are critical to success – we’ve put together three fundamental ones for you!
CCW Topic Selection
-
Innovation
-
Digitalisation and artificial intelligence
-
Customer dialogue and communication
-
Contact centre management
-
HR and law
-
Live specials
-
Networking
-
International
-
Breaking news
Highlights
- Kongress
- HL Kongress
- Grid Highlight 1
- Leiste Kongress
- Innovation
Innovation day
A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW between Zalando SE, Booking.com or DB Digital.
- Messe
- Grid Highlight 3-4 EN
- News D
- International
International Plaza
Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.
