CCW - Der Kundenservice & Call Center Kongress in Berlin: CCW Conference & Trade Show for innovative customer dialogue

CCW 2026: Where innovation meets community – until 2027!

CCW 2026 - Das war die 28. internationale Kongressmesse für innovativen Kundendialog

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Conference meets trade show, innovation meets community. Experience the energy and the unique CCW spirit live from Berlin in the CCW 2026 movie. A BIG THANK YOU to everyone who joined us – 2027 is going to be huge – we can't wait to see you there!

Sit back, hit play and relive the best moments!

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Discover Europe's largest Conference & Trade Show for innovative Customer Dialogue: CCW in Berlin

Entdecken Sie die CCW Kongressmesse für innovativen Kundendialog

Conference

Experience the international experts in customer dialogue. The focused know-how of over 40 speakers about digital disruption, artificial intelligence and the customer needs of the future!

The CCW Conference

Trade Show

Meet top-ranking companies in the industry over three days during the Trade Show. Be inspired by innovative solutions serving customer dialogue in the digital age.

The CCW Trade Show

All the latest about what the CCW Conference & Trade Show has to offer

CCW 2026 press release

The restart has been successful: Read the current press release on the past 27th CCW Conference and Trade Showr with all key facts about the event.

To press release

CCW Kongressmesse Fotos und Impressionen

Impressions

Impressions from last year's CCW Conference and Trade Show. We have compiled a large selection of great impressions for you.

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Become an Exhibitor or Sponsor

Be a part of the CCW Trade Show and benefit from the in-depth exchange of interests with others. We offer you our unique interactive networking space.

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Highlights of the CCW 2026

Maren Glismann

ING Deutschland

Carsten Wirths

Lufthansa Group

Sabine Sillis

Fressnapf Tiernahrungs GmbH

Bodo Janssen

Upstalsboom Hotel + Freizeit GmbH & Co.KG

Meet renowned Exhibitors & Sponsors at the CCW Trade Show

Your Benefit from the CCW Conference and Trade Show

8.500 VisitorsCCW AppInternational event280 expert presentations4 Conference and 3 Trade Show Days50 hours of networking

Here's what previous participants and exhibitors have to say

For the industry - but also for me personally - CCW is our annual "class reunion" - where we as an industry can see innovations and trends and also discuss them intensively. I look forward to this very much, especially after the years of the pandemic. It's nice to finally be able to do this in person again.
M. Adamsky | DB Dialog GmbH

As a CX manager, attending CCW is great for me because I take away a lot of new impulses and have a great professional exchange.
K. Marquitz | WEITBLICK GmbH & Co. KG

Be part of the CCW Conference & Trade Show!

CCW Conference & Trade Show Tickets

Get your ticket for the CCW Conference & Trade Show live in Berlin or digitally online worldwide.

Tickets

CCW Program

In our CCW program you’ll find the Conference schedule as well as a list of exhibitors so you can plan your personalized CCW visit.

Program download

Get the latest updates with our CCW Blog

With AI agents for smart automation

16.03.2026

Agentic AI opens up a new form of automation in service and customer care: away from rigid dialogue trees and towards systems that understand goals, plan steps and execute tools reliably. If you want to improve customer experience and efficiency in the long term, now is the time to get to grips with it.

Bad data is expensive

23.02.2026

Many AI initiatives fail not because of a lack of technology, but because of poor data quality and unclear structures. Dr Tim Wiegels' article shows why artificial intelligence does not eliminate existing weaknesses in processes and definitions, but rather reinforces them. Specific practical examples are used to illustrate how inconsistent KPIs, inconsistent data and a lack of accountability can lead to costly mistakes.

Agentic AI with Guardrails: Why "Prompt and Pray" has failed in the enterprise context

04.02.2026

This article uses specific practical requirements to show why simple prompt-based AI approaches are not sufficient in the enterprise environment and what risks are associated with them. The focus is on how Agentic AI paves the way to secure, scalable and responsible AI in customer service with clear guardrails, governance structures and systemic architecture.