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Conference

Attend talks held by international experts in customer dialogue. Over 40 speakers share their expertise on digital disruption, artificial intelligence and customer requirements of the future – all under one roof.

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Trade Show

Meet the market’s most important international experts. 270 exhibiting companies will be presenting innovative solutions for customer dialogue in the digital age.

Our speakers

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CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

Topics & Trends

Customer Experience

Excellent Customer Experience: 3 Factors for Success

9. December 2019
How do you make the transition to a company that really lives CX? Many factors are critical to success – we’ve put together three fundamental ones for you!
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The Next Generation: How Customers Re-experience Retail

17. September 2019
US startup B8ta redefines retail: stores that act as showrooms and test laboratories. Here we will present how manufacturers and customers benefit from this.
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Feigenblatt oder echte Transformation – Digitalisierung und Führung

Fig leaf or true transformation – Digitisation and Leadership

11. June 2019
Lectures are always a bit of self-therapy for the lecturer. Also for me at CCW 2019 in my lecture on “Digitisation and leadership”.
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Highlights

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  • Innovation

Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW between Zalando SE, Booking.com or DB Digital.

CCW Inspirationstag 2019

Inspiration Day

Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.

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International Plaza

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.

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Future Camp: Fresh up!

The start-up stage is waiting in hall 2 to present you with the cutting-edge technologies of tomorrow.

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8.000 Visitors

270 Exhibitors

46 Nationalities

280 Lectures

4 Conference and Trade Show Days

50 Networking Hours

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Our sponsors

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Highlights of CCW 2019

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