CCW - The leading event for call center business in europe

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Conference

Attend talks held by international experts in customer dialogue. Over 40 speakers share their expertise on digital disruption, artificial intelligence and customer requirements of the future – all under one roof.

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Trade Show

Meet the market’s most important international experts. 270 exhibiting companies will be presenting innovative solutions for customer dialogue in the digital age.

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CCW Global Exchange

Join our international platform for learning, knowledge sharing and networking among customer service experts from across the continents. Be inspired by practical ideas and gain exclusive insights into the most relevant strategies and solutions for your customer care.

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.

Innovation
Digitalisation and artificial intelligence
Customer dialogue and communication
Contact centre management
HR and law
Live specials
Networking
International
Breaking news

8.200 Visitors

270 Exhibitors

120 Lectures

4 Conference and Trade Show Days

International

Interactive

Topics & Trends

Will Artificial Intelligence bring creativity to life?

9. October 2018

AI is everywhere, it seems to be indispensable. But do people really want to interact with an artificial mind? Or is the fear of becoming unemployed or even meaningless too big? Mumbi Odame, CEO of Motivation by Design (Pty) Ltd, has given us some interesting facts about her understanding of AI.

Chat, Tap, Talk: Trends Shaping the Future of Customer Experience

24. September 2018

Since 2010, BT has been tracking consumer behaviour in an increasingly digital world through an extensive global research programme. We asked expert Dr. Nicola Millard to tell us more about the key trends driving consumer behaviour and how innovation can help customers “chat, tap and talk”.

Founding and working in a startup

9. December 2016

GetYourGuide is an impressive and fast growing company. In this interview the Co-Founder Tao Tao shared some of his views about founding a startup and the challenge for corporations about using data-driven methods. And of course, he gave us a brief insight into the visit to GetYourGuide in February.

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Highlights 2018

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Innovation

Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW. Open new doors with Payback, Süddeutsche Zeitung, TeamBank and many more.

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Digitalisation and artificial intelligence

Inspiration day

Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.

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International

International Plaza

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.