CCW 2021 – NEW DATE AND HYBRID EVENT

Due to the latest Covid-19 developments and the associated restrictions and risks for the 23rd CCW in February that are already foreseeable, the CCW 2021 will be postponed from 23 – 25 February to 28 June – 1 July 2021.

Live in Berlin

Digital worldwide

46 Nationalities

280 Lectures

4 Conference and Trade Show Days

50 Networking Hours

Our speakers for 2021

Christian Dürring

Weleda A.G. Schwäbisch Gmünd, Zweigniederlassung der Weleda A.G. Arlesheim/Schweiz

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

Topics & Trends

PRESS RELEASE: A NEW CHAPTER IN THE AWARD HISTORY OF THE CCW

The “European Customer Champion” award will be presented for the first time at the CCW 2021 from 28 June to 1 July. This award will recognise groundbreaking projects in the field of innovative customer dialogue.

CCW 2021 – New Date and Hybrid Event

Due to the latest Covid-19 developments and the associated restrictions and risks for the 23rd CCW in February that are already foreseeable, the CCW 2021 will be postponed from 23-25 February to 28 June-1 July 2021.

Both legs on the ground or the head in the cloud – how contact centers successfully use cloud solutions

For companies, the introduction of cloud technology can not only mean a significant optimization of the customer experience – and thus customer loyalty – but also a significant reduction in costs.

Highlights