CCW Kongress 2020
  • Kongress
  • Home Einstieg links
  • Leiste Kongressmesse

Conference

Attend talks held by international experts in customer dialogue. Over 40 speakers share their expertise on digital disruption, artificial intelligence and customer requirements of the future – all under one roof.

Messe
  • Messe
  • Home Einstieg rechts
  • Leiste Kongressmesse

Trade Show

Meet important companies in the industry digitally and/or physically on site over three days, from 22 March to 24 March 2022. Our new platform contributes to the networking between CCWberlin and CCWdigital. Be inspired by innovative solutions around customer dialogue in the digital age.

aussteller_werden-2019
  • News D
Become part of our CCW Trade Show 2023 now

Get in touch for more information on exhibition and sponsoring opportunities.

programm_ccw_2023
  • News B
  • News P
CCW programme 2023

Get all the information about the event

blog
  • News A
  • News F
Customer Service Blog

Exciting and current specialist articles await you.

Das sind die ersten Gewinner des European Customer Champion 2022
  • Kongress
  • HL Kongress
  • Leiste Kongress
  • Live F
Apply now for the European Customer Champion 2023

We awarded the “European Customer Champion” for the second time together with cmm360.ch magazine.

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

Topics & Trends

Endlich wieder CCW – die CCW 2022 als SPEZIAL

Press release: CCW 2022 – CCW again at last – The CCW 2022 as a special

24. March 2022
The 23rd international conference with Pop-Up Exhibition for innovative customer dialogue took place as a one-off special edition with...
Read More
Do messaging channels like WhatsApp have a place in the Professional Contact Center?

Do messaging channels like WhatsApp have a place in the Professional Contact Center?

16. February 2022
There are a number of reasons why professional contact centers should consider adding support for WhatsApp and other modern...
Read More
CCW 2022 – die Messe ist abgesagt, der Kongress findet statt mit begleitender Ausstellung

Press release: CCW 2022 – The Trade Show is cancelled. The Conference will take place with an accompanying conference exhibition

24. January 2022
The CCW planned from 22 to 24 March 2022 will not take place this year. Unfortunately, the current pandemic...
Read More
Show all