Discover the CCW Conference & Trade Show for innovative Customer Dialogue
Conference
Experience the international experts in customer dialogue. The focused know-how of over 40 speakers about digital disruption, artificial intelligence and the customer needs of the future!
Meet top-ranking companies in the industry either digitally online or on site over three days during the Trade Show. Be inspired by innovative solutions serving customer dialogue in the digital age.
All the latest about what the CCW Conference & Trade Show has to offer
Digital CCW
Take part in the CCW Conference & Trade Show either virtually via our digital platform or use the online version for on-site navigation. Discover the advantages here.
Meet renowned Exhibitors & Sponsors at the CCW Trade Show
Your Benefit from the CCW Conference and Trade Show
Live in BerlinDigitally online worldwideInternational event280 expert presentations4 CCW days50 hours of networking
Here's what previous participants and exhibitors have to say
For the industry - but also for me personally - CCW is our annual "class reunion" - where we as an industry can see innovations and trends and also discuss them intensively. I look forward to this very much, especially after the years of the pandemic. It's nice to finally be able to do this in person again.
As a CX manager, attending CCW is great for me because I take away a lot of new impulses and have a great professional exchange.
Be part of the CCW Conference & Trade Show!
CCW Conference & Trade Show Tickets
Get your ticket for the CCW Conference & Trade Show live in Berlin or digitally online worldwide.
The dual focus on CX and EX is what Barbara Caspers-Zarini at Content Guru calls Total Experience (TX). In this article, she will analyze the challenges of delivering connected customer experiences and transforming the contact center into a value center.
There are a number of reasons why professional contact centers should consider adding support for WhatsApp and other modern conversational messaging. Matthias Mehner looks at a few key factors driving the adoption of conversational messaging channels in today's professional contact centers.
The European Customer Champion – EUROCC for short – will be awarded for the first time at the CCW 2022. Apply now and take this opportunity to promote your customer service and advance your own career!
