CCW - Der Kundenservice & Call Center Kongress in Berlin: CCW Conference & Trade Show for innovative customer dialogue

Discover the CCW Conference & Trade Show for innovative Customer Dialogue

Conference

Experience the international experts in customer dialogue. The focused know-how of over 40 speakers about digital disruption, artificial intelligence and the customer needs of the future!

The CCW Conference

Trade Show

Meet top-ranking companies in the industry over three days during the Trade Show. Be inspired by innovative solutions serving customer dialogue in the digital age.

The CCW Trade Show

Save EUR 400 until April 30, 2025

Book your congress ticket now with early bird discount

All the latest about what the CCW Conference & Trade Show has to offer

CCW-Programm

In our CCW Preview you will find a preview of all information about the Conference & Trade Show and a list of exhibitors to help you plan your individual CCW visit.

To CCW Preview Download

CCW Kongressmesse Fotos und Impressionen

Impressions

Impressions from last year's CCW Conference and Trade Show. We have compiled a large selection of great impressions for you.

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Become an Exhibitor or Sponsor

Be a part of the CCW Trade Show and benefit from the in-depth exchange of interests with others. We offer you our unique interactive networking space.

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Highlights of the CCW 2024

Ali Mahlodji

Trend researcher, author, impact entrepreneur and EU Youth Ambassador

Carsten Maschmeyer

Maschmeyer Group

Martin Seiler

DB AG

Cherno Jobatey

Journalist und Moderator

Meet renowned Exhibitors & Sponsors at the CCW Trade Show

Your Benefit from the CCW Conference and Trade Show

7.500 VisitorsCCW AppInternational event280 expert presentations4 Congress and 3 Trade Show Days50 hours of networking

Here's what previous participants and exhibitors have to say

For the industry - but also for me personally - CCW is our annual "class reunion" - where we as an industry can see innovations and trends and also discuss them intensively. I look forward to this very much, especially after the years of the pandemic. It's nice to finally be able to do this in person again.
M. Adamsky | DB Dialog GmbH

As a CX manager, attending CCW is great for me because I take away a lot of new impulses and have a great professional exchange.
K. Marquitz | WEITBLICK GmbH & Co. KG

Be part of the CCW Conference & Trade Show!

CCW Conference & Trade Show Tickets

Get your ticket for the CCW Conference & Trade Show live in Berlin or digitally online worldwide.

Tickets

CCW Program

In our CCW program you’ll find the Conference schedule as well as a list of exhibitors so you can plan your personalized CCW visit.

Program download

Get the latest updates with our CCW Blog

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Agentic AI enhances the customer experience by acting proactively, recognizing patterns, and making intelligent decisions. It learns from interactions, optimizes processes, and delivers personalized experiences in real-time. Discover how businesses use AI-driven automation to create more efficient and customer-centric service.

A New Approach - bringing AI into the hands of business

07.02.2025

Discover how a modular AI platform helps companies implement artificial intelligence efficiently and securely for the future. Explore flexible solutions, from consulting to orchestration, bringing AI directly to business departments.

VOICE APPLICATIONS WITH A FUTURE: CUSTOMER CARE IN THE AGE OF GENERATIVE AI

27.02.2024

Voice applications are becoming increasingly important in customer service. In this guest article, you will learn about the impact of AI in this area and the goals companies pursue with these applications, based on the study by CreaLog.