Our speakers for 2021

Christian Dürring

Weleda A.G. Schwäbisch Gmünd, Zweigniederlassung der Weleda A.G. Arlesheim/Schweiz

8.000 Visitors

270 Exhibitors

46 Nationalities

280 Lectures

4 Conference and Trade Show Days

50 Networking Hours

Topics & Trends

Both legs on the ground or the head in the cloud – how contact centers successfully use cloud solutions

For companies, the introduction of cloud technology can not only mean a significant optimization of the customer experience – and thus customer loyalty – but also a significant reduction in costs.

International Customer Contact Benchmark

The 2019 International Customer Contact Benchmark maintains its ambition to purvey the European Contact Centre market with this seventh annual comprehensive overview.

Excellent Customer Experience: 3 Factors for Success

How do you make the transition to a company that really lives CX? Many factors are critical to success – we’ve put together three fundamental ones for you!

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news