CCW - The leading event for call center business in europe

Kongress
Home Einstieg links
Leiste Kongressmesse

Conference

Attend talks held by international experts in customer dialogue. Over 40 speakers share their expertise on digital disruption, artificial intelligence and customer requirements of the future – all under one roof.

Messe
Home Einstieg rechts
Leiste Kongressmesse

Trade Show

Meet the market’s most important international experts. 270 exhibiting companies will be presenting innovative solutions for customer dialogue in the digital age.

Home Einstieg Mitte
Global Exchange

CCW Global Exchange

Join our international platform for learning, knowledge sharing and networking among customer service experts from across the continents. Be inspired by practical ideas and gain exclusive insights into the most relevant strategies and solutions for your customer care.

CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.

Innovation
Digitalisation and artificial intelligence
Customer dialogue and communication
Contact centre management
HR and law
Live specials
Networking
International
Breaking news

8.200 Visitors

270 Exhibitors

120 Lectures

4 Conference and Trade Show Days

International

Interactive

Topics & Trends

Innovation

The Silicon Valley e-LSD: Experience, Learning, Sharing and Doing

10. December 2018

What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.

Contact centre management

Creating Great Customer Service through Happy Workplaces

27. November 2018

Sarah Metcalfe, Head of Customer Service at Sure Petcare, is a certified Chief Happiness Officer. She tells us why happy companies have better service and gives us 5 tips to create a happy workplace.

“Data as the new gold” & GDPR – how do they fit together?

7. November 2018

Big Data is the future - we need data to train an Artificial Intelligence, for instance for a better customer service or for a more targeted marketing. But how does it fit together with GDPR? We spoke about this topic with Ali Baccouche, Data Privacy Officer of the US technology company Texas Instruments.

Show all

Highlights

Kongress
HL Kongress
Grid Highlight 1
Leiste Kongress
Innovation

Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW. Open new doors with Payback, Süddeutsche Zeitung, TeamBank and many more.

Kongress
HL Kongress
Grid Highlight 2
Leiste Kongress
News C
Digitalisation and artificial intelligence

Inspiration day

Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.

Messe
Grid Highlight 3-4 EN
News D
International

International Plaza

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.