CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

8.200 Visitors

270 Exhibitors

120 Lectures

4 Conference and Trade Show Days

International

Interactive

Topics & Trends

Will Artificial Intelligence bring creativity to life?

AI is everywhere, it seems to be indispensable. But do people really want to interact with an artificial mind? Or is the fear of becoming unemployed or even meaningless too big? Mumbi Odame, CEO of Motivation by Design (Pty) Ltd, has given us some interesting facts about her understanding of AI.

Chat, Tap, Talk: Trends Shaping the Future of Customer Experience

Since 2010, BT has been tracking consumer behaviour in an increasingly digital world through an extensive global research programme. We asked expert Dr. Nicola Millard to tell us more about the key trends driving consumer behaviour and how innovation can help customers “chat, tap and talk”.

Founding and working in a startup

GetYourGuide is an impressive and fast growing company. In this interview the Co-Founder Tao Tao shared some of his views about founding a startup and the challenge for corporations about using data-driven methods. And of course, he gave us a brief insight into the visit to GetYourGuide in February.

Highlights 2018

Our speakers 2018

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