CCW Topic Selection
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Innovation -
Digitalisation and artificial intelligence -
Customer dialogue and communication -
Contact centre management -
HR and law -
Live specials -
Networking -
International -
Breaking news
8.200 Visitors
270 Exhibitors
120 Lectures
4 Conference and Trade Show Days
International
Interactive
Topics & Trends
10. December 2018
What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.
27. November 2018
Sarah Metcalfe, Head of Customer Service at Sure Petcare, is a certified Chief Happiness Officer. She tells us why happy companies have better service and gives us 5 tips to create a happy workplace.
7. November 2018
Big Data is the future - we need data to train an Artificial Intelligence, for instance for a better customer service or for a more targeted marketing. But how does it fit together with GDPR? We spoke about this topic with Ali Baccouche, Data Privacy Officer of the US technology company Texas Instruments.
Highlights
- Kongress
- HL Kongress
- Grid Highlight 2
- Leiste Kongress
- Digitalisation and artificial intelligence
Inspiration day
Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.
- Messe
- Grid Highlight 3-4 EN
- News D
- International
International Plaza
Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.
