CCW Topic Selection

Whether you're interested in innovation, digitalisation or customer dialogue – you are guaranteed to find talks, exhibitors and solutions tailored to your needs somewhere between the conference and trade show sides in red and blue. To help you explore all sections of the CCW, these icons have now been introduced.
  • Innovation
  • Digitalisation and artificial intelligence
  • Customer dialogue and communication
  • Contact centre management
  • HR and law
  • Live specials
  • Networking
  • International
  • Breaking news

8.200 Visitors

270 Exhibitors

120 Lectures

4 Conference and Trade Show Days

International

Interactive

Topics & Trends

The Silicon Valley e-LSD: Experience, Learning, Sharing and Doing

What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.

Creating Great Customer Service through Happy Workplaces

Sarah Metcalfe, Head of Customer Service at Sure Petcare, is a certified Chief Happiness Officer. She tells us why happy companies have better service and gives us 5 tips to create a happy workplace.

“Data as the new gold” & GDPR – how do they fit together?

Big Data is the future - we need data to train an Artificial Intelligence, for instance for a better customer service or for a more targeted marketing. But how does it fit together with GDPR? We spoke about this topic with Ali Baccouche, Data Privacy Officer of the US technology company Texas Instruments.

Highlights

Our speakers

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