Agenda for CCW 2027

The first programme highlights are confirmed

CCW 2027 is continuing to take shape. Discover the four new Masterdays and their key future-focused topics now. Further presentations, speakers and programme highlights will be added on an ongoing basis.

To the CCW Program

Four Masterdays. Four topics for the future.

The full programme for CCW 2027 is continuing to take shape. We already know which key topics you can expect to see covered across the four Masterdays. Each day combines strategic guidance, practical business insights and fresh ideas for customer service, customer experience and AI.

Future Readiness Day | 22 February 2027

Shaping the future
Rethinking organisation, effectively managing the customer experience and ensuring leadership is fit for the future.

Touchpoint Excellence Day | 24 February 2027

Connecting Experiences
Rethinking omnichannel, utilising communities strategically and enhancing customer journeys across all touchpoints.

Customer Love Day | 23 February 2027

Delight customers
Build trust, create emotional customer experiences and turn feedback into lasting loyalty.

AI Transformation Day | 25 February 2027

Scaling artificial intelligence
Using AI agents, process mining and new technologies to take AI from pilot projects to successful implementation.

Look forward to some fascinating insights from, amongst others,

Sabine Hübner

leading speaker on service culture

Felix Beilharz

Gen Z expert

Philipp Klöckner

tech investor and analyst

Christiane Konrad

RTL +

Jonas Senftleben

Dresdner Verkehrsbetriebe

Ullas Wadhwa

Hapag-Lloyd AG

Rosa Fernandez-Poser

Toom Baumarkt

Ilka Lauenroth

TUI

Would you like to find out more right now?

In our latest programme preview, you’ll find the first keynotes, practical insights and other highlights from CCW 2027.

To the CCW Program

Free Download:

Download the CCW 2027 Programme Preview

Discover the four new Masterdays, selected keynotes and speakers, exciting Expo highlights and an extensive overview of exhibitors at CCW 2027.

Please note: The current programme preview is available in German only. The English version will be available from mid-October.

To receive the PDF, simply complete the download form. Alternatively, you can request the programme preview without giving marketing consent by contacting our customer service team at +49 6196 4722-800.

Your contact for questions about the CCW

Stephan Wolf
Head of Customer Service

E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800

Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.