Guided Tours
Let us guide you through the CCW Expo based on your topic
On our guided tours, you’ll benefit from the extensive expertise of CCW’s experts and exhibitors. Simply choose your preferred topic from our selection of guided tours, and let us guide you through the expo to the exhibition areas most relevant to you. Our guided tours are available on all three days of the expo.
The guided tours offer you a concise overview of the exhibitors at the CCW Expo.
No advance registration is required. Just stop by!
The guided tours take place on the first two days of the trade show at 11 a.m. and 3 p.m. On the third day of the trade show, the tours take place at 11 a.m. The meeting point is in the foyer of Hall 2, 10 minutes before the tour starts.
The Future of Service Center
Contact Center Upgrades – From People Business to AI Solutions
Do you have call center services you want to outsource or would you like an overview of contact center service providers? On this tour you’ll find out what constitutes a good contact center, and which features to look out for. And you’ll discover what impact Work@home and AI will have on services and your company.
Digitalization in Customer Service
Would you like to find out whether AI, bots or apps suit your business and how they can be successfully integrated? We will tour the Show, stopping at suppliers who will demonstrate to you how easy the first digital step can be. You’ll get to know technologies as well as practical solutions at first hand so you can better evaluate potential areas of application and their benefits.
Customer Experience & Quality Hero – the Journey from Customer Feedback to Quality Driver
Do you value sustainable quality in customer service? From analyzing customer feedback to optimization in operational quality management. Exhibitors with products and services around customer feedback, monitoring, coaching, knowledge management, process control, and continuous improvement will be highlighted in this tour.
Best Practice Insights – successful cases up close
Learn directly from the best! This tour focuses on specific success stories. You will gain exclusive insights into tried-and-tested strategies and solutions that have already achieved measurable results in service centers and customer projects. Experience best practices on topics such as digitalization, automation, customer experience, and service quality – presented using solutions that have enabled successful transformations.
NextGen Rallye at CCW – Explore the trade fair, test your knowledge, and win!
Are you an apprentice or young professional looking for an interactive way to experience CCW? Then the NextGen Rallye is just for you!
Discover the trade fair in a fun and engaging way, answer exciting questions, and get the chance to win one of three €50 Amazon gift cards. All you need is the CCW app – and of course, the ambition to answer as many questions correctly as possible.
The rallye takes place between 10 AM and 1 PM. The winners will be announced at CCW, with the award ceremony at 2 PM in the Messeforum, Hall 2. Don’t miss your chance to join and set the high score!
For more information, check the CCW app or ask on-site. We look forward to seeing you there!
Claudia Mühler
Senior Project Manager Sales CCW
E-Mail: c.muehler@managementcircle.de
Phone: +49 6196 4722-679
Torsten Krüger
Senior Project Manager Sales CCW
E-Mail: t.krueger@managementcircle.de
Phone: +49 6196 4722-693
