CCT Deutschland GmbH

CCT, leader in omnichannel customer engagement solutions, helps companies communicate with existing contact channels & a new generation of customers, through web & mobile based interactions (e.g. WebRTC, chat, co browsing, video) ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs & providing efficient relationships with their customers.

Exhibitors Categories

• Exhibitors

Product Categories

• Controlling, Reporting, Monitoring
  • Workflow Management
  • Workforce Management
  • Quality Monitoring Management
  • Speech Analytics/Voice Recording
• IT/Software
  • Social Media/Messenger
  • Chat/Video/Chatbots/Conversational AI Platform
  • Customer Service/Experience/Relationship Management