CCW Conference

The professional exchange platform for innovative customer dialogue

The CCW Conference gives you the opportunity to experience the pioneers of innovative customer dialogue at first hand. More than 40 top speakers will present vital industry trends, new working environments, future-proof technologies and much more over two conference days, as well as an innovation day and an inspiration day. Here you can find out what is really driving the service industry forward, and which solutions will revolutionise your customer service. 

Did you know? As a participant of the CCW Conference you are a VIP: you have exclusive access to our VIP Arena, where you can exchange ideas with our conference speakers and other conference participants at the same level. You also get free admission to the CCW Trade Show and the legendary CCW Party. 

With the CCW Conference, you’ll be underpinning the excellence of your customer service. 

It’s your choice: come to Berlin for the live experience or attend virtually online from anywhere in the world! 

Benefits of attending the CCW Conference:

2 exciting conference days

Free CCW Party ticket

40 trailblazers and top speakers


Exclusive access to VIP arena

Daily business lunch included

Free entry to CCW Trade Show

Saver price for combined bookings

Access to video recordings of numerous lectures

Discover the CCW Conference with multiple interactive formats

CCW Kongressmesse Programm und Agenda


Would you like to know what exciting presentations and interactive formats await you at the CCW Conference? Take a look at the schedule! 

CCW Kongressmesse Innovationstag

Innovation Day

Are you looking for sources of innovation for your service? Come to our Innovation Day the day before the CCW Conference.

CCW Kongressmesse Inspirationstag

Inspiration Day

How can AI enhance customer service? Find out about industry best practices at our Inspiration Day. 

EUROCC Award Gewinner 2023


Do you have a new service project that you would like to present to the industry? Then you should enter the European Customer Champion award! 

CCW Kongressmesse Experten


Who will be speaking at the CCW Conference and sharing their exciting insights? Find out about our top-class speaker line-up

CCW Kongressmesse Buchstaben

Advisory Board

Who is behind the comprehensive CCW program? Get to know more about our indispensable Advisory Board members.  

Here's what previous Conference participants have to say

There are always interesting presentations at CCW and, in between, the opportunity for high-quality professional exchange with other visitors, across all sectors and levels. Despite increasing digitalisation, nothing replaces the face-to-face meeting on site

M. Rebitzky | Volksbank eG

Free Download:

Download the CCW Program now! 

You get the full 16-page conference program and find out which top experts and exhibitors you will meet live on site. 

To receive the program for CCW 2024, just fill out the download form. You can also get the program with no obligation by calling our customer service:
+49 6196 4722-800 

PD Call Center CCW Englisch (Typo3)

Your contact for questions about the Conference

Stephan Wolf | Leiter Kundenservice

Stephan Wolf
Head of Customer Service

Phone:       +49 6196 4722-800

Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.

© Management Circle AG 2024