CCW Berlin
Meet the pioneers in innovative customer diaglogue
CCW is Europe’s leading platform for Customer Service, CX and AI. From 22 to 25 February 2027, experience CCW 2027 live in Berlin under the motto “From Contact to Connection”.
With the new CCW Masterdays, the congress programme is becoming a flexible premium format: choose exactly the days that match your challenges – from Future Readiness and Customer Love to Touchpoint Excellence and AI Transformation. Each day combines strategic guidance, real-world practice and intensive exchange in the new Master Hub with three stages and an exclusive Master Lounge.
At the Expo, you can meet the industry’s leading providers and discover the latest technologies and most exciting innovations. And at the legendary CCW Party, professional exchange turns into genuine networking.
Make the most of this opportunity:
Meet the industry’s who’s who at CCW 2027, discuss the latest trends and gain the decisive edge for your company.
We look forward to welcoming you!
CCW Masterdays
The new premium experience for customer experience leaders
In 2027, the congress program becomes a flexible premium format: choose the Masterdays that fit your goals – individually, combined, or as a 4-day package.
Each day offers strategic insights, practical expertise, and intensive exchange. The new Master Hub features three stages, curated networking, and access to the exclusive Master Lounge.
CCW Expo
The CCW Expo delivers practical insights
New best practices, trends, and solutions every 30 minutes – compact, practical, and straight from the industry.
At the AI Impact and AI Vision Stage, experience "Future powered by AI": across two stages, inspiring success stories show live how AI is already transforming customer service today.
Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800
Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.
