Hall: 3 · Stand: H24
RUF Beratung GmbH
RUF Beratung is a consulting company for contact centers. We specialize in interim management, business consulting, and the selection and implementation of new technologies and processes. The RUF team advises companies on the strategic and operational management of contact center units and external service providers, in the area of quality, performance and workforce management.
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Agenda Items
26.02.2026
11:00
Hall 3, Trade Show Forums
3 Years From Now: 3rd thesis ... efficiency alone is no longer enough. Companies measure success by empathy and new KPIs such as "return on empathy".
25.02.2026
09:30
Hall 2, Trade Show Forums
The Customer Service Satisfaction Study - The secret of true enthusiasm? Customer service that convinces.
Roland Ruf | Geschäftsführer | RUF Beratung GmbH
Anke Schramm | Head of (VP) Market Research & Customer Advocacy | Freenet AG
