ServiceOcean

Founded in 2013, ServiceOcean stands for 100% handled calls in contact centers, combining AI and behavioral science. SO Agent recognizes what callers need and routes them; complex issues always go to a human. SO Callback schedules precise, capacity-based callbacks. The result: up to 85% cost savings, improved KPIs, and happier customers and employees. SO Agent. SO Callback. SO easy.

Exhibitors Categories

• Exhibitors
• Co-Sponsor

Product Categories

• AI and Future Technologies
  • Artificial Intelligence
• Experience Management
  • Customer Experience
• Consultancy, Service
  • Organisation/Processes
• Business Intelligence, Controlling, Reporting
  • Business Intelligence
• IT, Automation, Software
  • Voice Dialog System
  • Chat/Video/Chatbots/Conversational AI Platform