Hall: 3 · Stand: G11
SOGEDES
SOGEDES is your trusted IT and service provider with a powerful CCaaS portfolio and proven expertise. With ai.fctry, we unite AI agents for voice, email, analytics, and workflow in one modular platform. The result: customer dialogue reimagined – intelligent, efficient, and experience-driven. More: sogedes.com | sogedes.ai | fctry.ai.
Exhibitors Categories
- Exhibitors
- Co-Sponsor
Product Categories
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AI and Future Technologies
- Large Language Models (LLM), GPT
- Artificial Intelligence
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Business Intelligence, Controlling, Reporting
- Quality Management
- Speech Analytics/Voice Recording
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IT, Automation, Software
- E-Mail Response, Marketing Management
- Omni Channel Management
- Dialer
- Chat/Video/Chatbots/Conversational AI Platform
Agenda Items
26.02.2026
11:00
Hall 3, Trade Show Forums
3 Years From Now: 3rd thesis ... efficiency alone is no longer enough. Companies measure success by empathy and new KPIs such as "return on empathy".
24.02.2026
11:00
Hall 2, Trade Show Forums
From dilemma to breakthrough: making AI easy to use with the SOGEDES ai.fctry.
Sebastian Eggert | Head of Automation
25.02.2026
13:00
Hall 3, Trade Show Forums
Best of Breed or Best of Suite - the right concept for AI-supported customer service.
Martin Wild | CEO SOGEDES.DIGITAL AG
Blog Posts
Experts & Authors
SOGEDES GmbH
SOGEDES.DIGITAL AG
