the next experience

Designed by HCD

Rediscover service. Shape the future together.

In 2027, “The next experienceDesign by HCD” will become the Human AI Hub. Through an employee journey, visitors will experience how people and AI work together in customer service—in leadership, service experience, well-being, and co-creation. A workplace that demonstrates how service will be designed in the future to be human, intelligent, and holistic.

The project is a collaboration between Management Circle and HCD and is supported by the commitment of numerous partners: SERVICEWARE SE, ServiceOcean AG, Semantic Edge, Professional Workforce, Diabolocom, and the communication architects at aixvox GmbH.

Partner 2027

Logo aixvox GmbH
Logo Diabolocom
Logo HCD
Logo SemanticEdge
Logo ServiceOcean AG
Logo Serviceware SE

Your contact for questions about the CCW Expo

Claudia Mühler | Senior Project Manager Sales CCW

Claudia Mühler
Senior Project Manager Sales CCW

E-Mail:  c.muehler@managementcircle.de
Phone: +49 6196 4722-679

Torsten Krueger | Senior Project Manager Sales CCW

Torsten Krüger
Senior Project Manager Sales CCW

E-Mail: t.krueger@managementcircle.de
Phone: +49 6196 4722-693

© Management Circle AG 2026