Dirk Egelseer

President, Legal and Regulatory Affairs | Customer Service & Call Center Verband Deutschland e.V.

Dirk Egelseer is President and Head of Legal & Regulatory Affairs at the Customer Service & Call Center Association Germany (CS-CCV) and is considered one of the leading experts on digitalization and AI innovation in customer service. His commitment sets industry-wide standards and promotes the strategic development of digital service processes.

© Photo by MIKA-fotografie Berlin - Photographer Maik Schulze