Dr. Stephanie Pelzl

Director, CRM Solution Consulting | ServiceNow

Dr. Stephanie Pelzl is Director of Solution Consulting CRM Central EMEA at ServiceNow and an expert in digital transformation and customer experience. She brings over a decade of experience in strategic consulting, innovation, and digital business models across the software industry and manufacturing sectors. As a lecturer and speaker, she combines academic rigor with concrete practical examples. Her passion lies in developing innovative solution concepts for complex transformations.