Melanie Bielefeld

Head of Complaints & Lawsuits | TUI Customer Operations GmbH

The management of the complaints and lawsuits department at Germany's largest travel provider combines practical knowledge in customer communication with innovative process digitization and the targeted use of artificial intelligence to optimize and automate complex service processes. As Head of Complaints & Lawsuits at TUI Customer Operations GmbH, Melanie Bielefeld ensures the highest quality and efficiency – where quick solutions and empathy make all the difference.