Sybille Fuks

Global Director Agent Architecture | Parloa

As Global Director of Agent Architecture at Parloa, Sybille Fuks is shaping the next generation of human-centred, agent-based AI for the enterprise customer experience. As a linguist, conversational designer and leader, she combines linguistic precision with strategic thinking to develop AI agents that reliably understand user intent, communicate in line with the brand, and function scalably even under real-world conditions. Her focus is on translating technological possibilities into robust, trustworthy and production-ready customer dialogues.