Verena Fink

Managing Partner | Woodpecker Finch GmbH

Verena Fink is an expert in customer-centric innovation and artificial intelligence at the intersection of service, marketing and sales. She has worked in German management teams for many years and accompanied disruptive changes. At QVC, an American retail group, she was responsible for operations in the management team and experimented with six million customers on how to optimize sales in real time through customer data. Today, she commutes between San Francisco and Germany for her strategy consultancy Woodpecker Finch in order to harness impulses from Silicon Valley for German companies.

"Customer service of the future is storytelling in the form of monetized content marketing for new value streams - service sells"