Experte Andreas Klug

Andreas Klug

AI Evangelist | ThinkOwl

Andreas Klug is an expert for the digital transformation, the manifestations of which he regularly addresses in lecture series, trade journals and blogs. He is on the board of directors for ECM and cognitive computing in the ITC industry association Bitkom.

He is a co-founder of the i-Service Initiative and the Contact Center Network. His passion is the use of AI software to automate processes in the environment of contact centers and back office organizations.

Agenda Items



Main Conference

AI meets CX: Automation and customer centricity are not a contradiction

Camp 3: Automation and development of a seamless customer journey across all touchpoints

Andreas Klug | ThinkOwl
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