Beran Kiyak

Head of Customer Care and Systems & Processes | Verlag Nürnberger Presse

Through the strategic use of artificial intelligence in reader services, Beran Kiyak, Head of Customer Care and Systems & Processes for the Reader Market at Nürnberger Presse Publishing, is playing a key role in driving the automation and digitization of service processes. Using the AI solution “Kiara,” he is already handling selected customer inquiries autonomously and bringing them to a close—guided by the clear principle that technology should reduce wait times rather than replace personal contact. His practical expertise in the responsible use of AI makes him a sought-after voice on the future of customer service in the media industry.