Bernd Guske

Bereichsleiter Customer Operations | Deutsche Glasfaser Unternehmensgruppe

Bernd Guske, Head of Customer Operations at the Deutsche Glasfaser Group, deals with the implementation of innovative approaches in customer service, in particular through the use of artificial intelligence. He emphasizes the importance of strategic partnerships and pragmatic approaches in outsourcing in order to make effective use of disruptive changes and achieve measurable success at the same time.