AI voicebots: Seize opportunities in call center automation today

The AI voicebot hype is in full swing, and companies are already gaining initial experience with this technology. With the help of innovative technologies such as large language models, voicebots can now conduct human-like conversations on the phone for the first time. However, statistics also show that the introduction of AI is not always successful.

Leaping AI offers AI voicebots for customer service automation. Leaping AI's AI telephone assistants are able to handle a wide range of repetitive customer inquiries on the phone in a fully automated manner. The AI voicebots are currently being used by medium-sized and large companies in a variety of industries: retail, healthcare, insurance, travel, lead qualification, etc.

The use of AI voicebots offers many advantages.

• Reduction in call center costs: AI voicebots cost half the hourly rate of a human call center employee. AI voice agents could therefore be a real moneymaker, especially for repetitive inquiries.
   
• Multilingualism: With Leaping AI, we are currently using an AI voicebot for an international travel company that is able to answer customer inquiries in over 5 languages from 10 countries. End customers want to be able to communicate in their local languages.
   
• 24/7 availability: We are currently working with a medical practice operator. This company did not previously have a call center, which meant that many calls went unanswered. This had a negative impact on sales development. Many of the unanswered calls are appointment requests. After this company installed an AI voice agent, it is now possible to receive double-digit numbers of AI appointment bookings per day around the clock – appointments that were not previously booked.

An AI phone agent is particularly worthwhile if a call center handles many repetitive calls every day. There are only two cases in which the use of an AI voicebot could be more difficult:

• The number of calls is low: If the number of daily calls is less than 200, an AI voicebot may not always be worthwhile. Implementation and maintenance costs may exceed the potential savings.
   
• The majority of inquiries are rather complex: in this case, it could be difficult to generate significant savings. In addition, there is always the possibility that the AI will feel overwhelmed and start to hallucinate, as it is not yet able to assess how to respond in such situations.

At Leaping AI, we see our technology as a digital employee in the call center, which does not replace physical employees, but rather complements them.
The AI voice agents, or AI voicebots, answer the phone 24/7 and take on the simple tasks, while human employees devote themselves to the more complex inquiries.
 

First, you should consider whether AI voicebots are worth the effort and benefit. You should be clear about your goals. Implementation is not easy. A script must be created, APIs for system interfaces must be provided, and the voicebot must be connected to the telephone system.

A suitable partner must be found. Leaping AI has already helped many large companies to introduce a human-like and well-functioning AI voicebot. Leaping AI offers an experienced technical team that accompanies each customer from the very beginning and supports them in implementing the AI voice agent from conception to go-live.

Leaping AI is also an interesting partner for all BPO companies looking for a flexible and easy-to-use voicebot platform. This can be white-labeled and thus offered to your own customers as your “own” AI voicebot solutions.