How does agentic AI improve customer experience?

After a long day at work, you’re ready to unplug. Your smart home assistant dims the lights, lowers the thermostat to your preferred temperature, and queues up your favorite evening playlist. You relax, appreciating how smoothly everything falls into place, and think: It doesn’t get better than this.

But it does! Your assistant has learned from your past orders that you usually get takeout on nights like these. Before you even realize you're hungry, it's already placed an order from a restaurant you like based on your preferences and typical choices. The assistant even remembers the kind of food you tend to order and suggests new options that align with your tastes. This isn’t just automation – it’s agentic AI.

Agentic AI goes beyond basic automation – it's a sophisticated form of AI that understands, adapts, and learns from its environment. Unlike traditional systems that follow predefined rules, agentic AI evolves through experience, refining its decisions over time. It processes language, recognizes patterns, and makes intelligent choices.

For example, if you frequently order takeout on Friday nights, Agentic AI picks up on this pattern, remembers your favorite restaurants and dishes, and even suggests new options based on your past preferences. Without needing any prompts, it anticipates your needs and places an order before you even realize you're hungry.

Agentic AI acts autonomously, improving outcomes by learning from your behaviors, whether it’s optimizing your dinner plans or delivering personalized customer experiences.

Agentic AI learns from previous interactions to create hype-personalized, seamless experiences that evolve in real time.

At Talkdesk, we’re pioneering this shift with Talkdesk Ascend AI™, a platform that combines generative AI – that crafts natural and engaging conversations that feel like they’re coming from a real person – with agentic AI which automates decision-making, freeing your team to focus on high-value interactions.

This powerful combination is transforming customer service, enabling businesses to respond more intelligently and efficiently to their customers' needs.

Talkdesk AI Agents for Autopilot empowers businesses to deploy virtual agents that don’t just follow a rigid script – they learn from every customer interaction to provide faster, smarter service. For example, with just a simple prompt like:

“Assist customers in clarifying their billing information in a friendly and respectful manner. Use Salesforce to access account details. If the conversation becomes heated or the customer shows frustration, seamlessly transfer them to a live agent for further support.”

AI Agents for Autopilot can automatically create virtual agents tailored to those specific tasks, integrating with backend systems and adapting their behavior based on real-time feedback. What used to require complex manual programming is now streamlined, allowing businesses to quickly adjust and scale their customer service operations.

These AI agents go beyond handling basic requests – they serve as copilots for human agents, analyzing conversations, offering real-time recommendations, and generating reports that provide deeper insights into customer behavior.

In addition to automating customer service, the Talkdesk Ascend AI platform automates interactions and enhances the performance of your customer support teams.

• Talkdesk Copilot learns from the interaction to provide agents with real-time guidance, helping them navigate tricky conversations and suggesting the best next steps to ensure positive outcomes. Additionally, it can cut handle times by  8 minutes per call.
• AI rewriter can adjust the tone of agent responses to align with a customer’s sentiment, ensuring personalized, consistent communication
• AI translator empowers agents to handle requests from customers who speak different languages, expanding your business’s global reach.

These tools, combined with a comprehensive AI template library, enable businesses to deploy AI-driven solutions quickly, even if they’re just beginning their AI journey.

Talkdesk CX Analytics gives companies deep insights into customer behavior and preferences, enabling them to uncover new opportunities, optimize processes, and introduce innovative products or services. These insights lead to measurable improvements, such as a 15% increase in positive CSAT responses, showcasing the impact of data-driven decision-making.

This data empowers companies to anticipate changes, stay ahead of trends, and deliver highly personalized, value-driven experiences. Understanding customer needs in real-time empowers leaders to proactively shape the future of customer experience, taking control of outcomes instead of merely responding to them.

Are you ready to elevate your customer’s experience?

Talkdesk Ascend AI places agentic AI at the front and center of customer service, offering flexible solutions for both cloud and on-premises contact centers. Whether you're upgrading self-service capabilities, moving beyond traditional IVR systems, or empowering agents with advanced analytics, the Talkdesk platform enables businesses to adapt without being locked into rigid systems.

Talkdesk Ascend AI places agentic AI at the front and center of customer service, offering flexible solutions for both cloud and on-premises contact centers. Whether you're upgrading self-service capabilities, moving beyond traditional IVR systems, or empowering agents with advanced analytics, the Talkdesk platform enables businesses to adapt without being locked into rigid systems.