Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an AI based, helpdesk software that combines human and machine learning and leverages your human resources to the max through intelligent automation. ThinkOwl empowers your organization to enhance customer experience and fly high and leverages your agents’ productivity to the maximum by intelligent automation. AI automates your inbox: around 85% of all incoming documents and emails are accurately and automatically assigned to the right processes and people. Nearly 100% of customers are automatically identified.