Elke Schaffer

Vice President | CallCenterForum.at

Elke Schaffer learned the call center trade from scratch and has been managing the Customer Service Center with over 1,000 employees at A1 Telekom Austria AG since 2016. Customer service starts where A1's private and business customers need it. A1's Customer Service Center offers a wide range of services for products, invoices and technical challenges - in writing, by telephone or digitally. Digitalization is a key aspect of the future of service - and for Elke Schaffer, the focus is clearly on people. Because people make a difference. She constantly applies this principle in the management of over 1,000 employees.