Flavio Mestre

Head of Customer Excellence | Emma – The Sleep Company

As Head of Customer Excellence at Emma – The Sleep Company, he plays a key role in shaping the customer experience at one of Europe’s fastest-growing sleep-tech companies through the targeted expansion of AI-powered automation in customer service. Several years of experience at Amazon in the areas of delivery experience, supply chain, and international program management, combined with a foundation in strategic thinking from McKinsey & Company, give his work analytical acuity and strong operational execution skills. His combination of consulting expertise, corporate experience, and entrepreneurial mindset makes him a seasoned catalyst for customer-centric innovation.