Julia Goelles

VP Marketing | Parloa GmbH

“For me, CCW is the central place to experience the most exciting developments in customer service up close every year. Especially now, when technologies such as generative AI are fundamentally changing customer communication, the exchange with experts and colleagues from the industry is more important than ever. The trade fair offers the perfect opportunity to gain new impetus, discover best practices and be inspired by inspiring success stories.”

As a member of the trade fair advisory board, it is important to me to play an active role in shaping the CCW and to focus on forward-looking topics.