Julia Goelles

VP Marketing | Parloa

“As part of an AI company and a member of the CCW advisory board, it is particularly important to me to bring the perspectives and potential of artificial intelligence to the industry. CCW is the leading event in Germany for customer experience and contact centers—it’s where innovation, practice, and vision come together. For us, it is an ideal platform for engaging in dialogue with decision-makers, providing new impetus, and presenting AI-based solutions that create real added value. I am delighted to be actively involved in shaping the further development of CCW – with a view to technological trends, but also to the specific needs of the industry."

As Vice President of Marketing at Parloa in Berlin, Julia Gölles is responsible for the overall marketing strategy of one of the leading AI platforms for customer service and, together with her team, shapes innovative, AI-driven approaches for companies worldwide. As a member of the CCW advisory board and co-founder of Women of SaaS, she is also actively involved in promoting women's careers in the technology sector, with a constant focus on the practical establishment of artificial intelligence at the core of companies' brands.