Magdalena Rautinger

Customer Service Development | s ServiceCenter GmbH

With in-depth expertise in process and project management, as well as digitalisation and change management, she strategically develops client-centred service processes in complex banking environments. Her work at the Service Centre of Erste Bank and Sparkassen combines methodological rigour with tried-and-tested implementation – from conception through to scalable roll-out. As an experienced consultant and trainer, she also brings valuable insights from organisational development, knowledge management and HR processes.