Maik Gastel-Nettey

Head of Customer Support & Operations | Dirk Rossmann GmbH

With a clear focus on the use of artificial intelligence and digitalization—from automated voicebots to modern service interfaces - Maik Gastel-Nettey, as Head of Customer Support & Operations at Dirk Rossmann GmbH, is playing a key role in driving the future-oriented direction of customer service. With around 25 years of experience in customer service, including stints at international companies such as Telefónica, he brings technological foresight and practical implementation skills to his work. As the newly elected Regional Manager for the CCV North Region and a sought-after speaker at industry events such as SHIFT/CX, he regularly shares his knowledge with the industry.