Marcus Langknecht

Evangelist for Customer Experience Management | Odigo

After several years in the telecommunications industry as a service engineer for PBX and highly integrated voice recording systems, Marcus Langknecht became one of the first evangelists for customer experience management in the late 90s.
At Cycos, he took his first position in Channel Sales in 2005, successfully managing partners such as Damovo, NextiraOne and Telekom. From 2008 to 2016, Marcus worked as a Channel Account Manager for Avaya, managing enterprise partners specializing in the Contect Center business, such as Fiebig, Dimension Data, Atos and Sabio Systems.
Prior to joining Odigo, he worked at Evolve IP, a provider of CCaaS, UCaaS and cloud-based desktop services. Marcus was responsible for the partner business in Germany.

Blog Posts

Both legs on the ground or the head in the cloud – how contact centers successfully use cloud solutions

12. March 2020

For companies, the introduction of cloud technology can not only mean a significant optimization of the customer experience – and thus customer loyalty – but also a significant reduction in costs.