Experte Prof. Dr. Peter Gentsch

Prof. Dr. Peter Gentsch

Founding Partner, AICONIQ GmbH, Professor für Wirtschaftsinformatik | Hochschule Aalen

Prof. Dr. Peter Gentsch holds the Albert Berner Endowed Chair for CRM and is Chief Analyst at Business Intelligence Group GmbH. He previously worked for many years as a consultant and coach for well-known industrial and service companies. He has managed and implemented numerous projects in the areas of e-business, CRM, business intelligence and knowledge management. Dr. Peter Gentsch is also the author of numerous national and international award-winning publications and a sought-after seminar speaker and keynote speaker.

Agenda Items

24.02.2026

09:20

Main Conference

Welcome to the age of Agentic AI: What the Agent Economy means for Customer Service & Experience Management

Keynote

Prof. Dr. Peter Gentsch | Hochschule Aalen
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