Sebastian Scholta

Head of Customer Service | WERTGARANTIE CE GmbH

“Customer service is changing rapidly: AI, automation and digital channels are opening up enormous opportunities; at the same time, genuine customer focus remains a matter of attitude, trust and well-managed people. In my view, what matters is not whether we use technology, but how we integrate it effectively into service processes, thereby noticeably reducing the workload for both staff and customers.”

Photo: © Jan Moritz Müller