Thorsten Hartig

Bereichsleiter Operations Versicherungsbetrieb | Konzern Versicherungskammer

“The classic service center is dead! A modern contact center must take into account the social trends towards flexibility, further development potential and simplification through digitalization and AI. Let's take a look at how the Versicherungskammer Group is dealing with these challenges.”

Thorsten Hartig has held various management positions at the Versicherungskammer Group and has since been Head of Operations for the Life, Health and Property & Casualty business areas. The successful key account manager is responsible for operational service provider management within the Group.