Head of Transgourmet Competence Center/System Customer Service | Transgourmet Deutschland GmbH & Co. OHG
For more than 20 years, Antje Sawitzki has held various management positions in the customer care environment. Today, she manages Transgourmet's Competence Center and System Customer Service and is responsible on the one hand for ensuring and developing optimal operational processes, quality and employee satisfaction in customer service and on the other hand for ensuring that the administrative processes in HR, IT, workforce, process and quality management as well as visitor service provide the best possible support and service. In her previous position, she built up and managed the customer service department at Berlin's Friedrichstadt-Palast with great success and is still a big fan of and regular guest at the venue. While studying cultural studies at the Viadrina in Frankfurt, she gained multi-faceted professional experience in the call center. This was followed by many years of employment at the universal mail order company QUELLE, where she acquired extensive skills and knowledge as an assistant to the management, trainer and later as head of quality management at the Berlin site.