Expert Antonella Masi

Antonella Masi

Client Engagement & Innovation Leader | Cartier

Antonella Masi brings extensive contact center experience, having successfully driven significant technological transformations that shaped end-to-end customer experience, on and offline, and major operational changes across numerous luxury companies.

Agenda Items

25.02.2026

09:35

Main Conference

Behind the scenes of a luxury brand: From call centers to relational hubs

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