Hall: 3 · Stand: D16

Content Guru

Content Guru - engagement made easy. A global leader in cloud communications solutions, Content Guru delivers off-the-shelf and bespoke customer engagement. Europe’s largest Customer Engagement and Experience solution, storm® brings together AI, intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions.

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www.contentguru.com/de

Agenda Items

25.02.2026

13:30

Hall 3, Trade Show Forums

Are we ready for the greatest generational diversity of all time in customer service?

Annika Schmidt | Regional Marketing Manager DACH

24.02.2026

11:00

AI Stage, Hall 2

Building a Best-In-Class AI Strategy

Sean Taylor | CEO | Content Guru Ltd.

Alex Williams | Head of Contact Centre | UK Power Networks

Blog Posts

THE ROLE OF GENERATIVE AI FOR OUTSTANDING PERFORMANCE AND DELIGHTED CUSTOMERS

03.01.2024

Artificial intelligence plays a significant role in customer service as part of the Total Experience. Both customer and employee experiences benefit from the use of innovative technologies. Discover in Barbara Caspers-Zarini's guest article at Content Guru the advantages that generative AI brings to customer interactions!

Total Experience in the Contact Center: The Importance of a Real Value Center

11.01.2023

The dual focus on CX and EX is what Barbara Caspers-Zarini at Content Guru calls Total Experience (TX). In this article, she will analyze the challenges of delivering connected customer experiences and transforming the contact center into a value center.

Annika Schmidt

Regional Marketing Manager DACH | Content Guru

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