Hall: 3 · Stand: H18

virtualQ GmbH

Customer Service [as a Prompt]: Unlock new revenue, efficiency, and customer enthusiasm. Since 2014, virtualQ delivers service excellence with AI-optimized contact management. As a leading AI SaaS for process optimization, automation, and intelligent control of scheduling and virtual waiting, we transform modern contact centers.

Exhibitors Categories

  • Exhibitors

Product Categories

  • AI and Future Technologies
    • Large Language Models (LLM), GPT
    • Artificial Intelligence
  • Experience Management
    • Customer Experience
  • Consultancy, Service
    • Digital Transformation
    • Organisation/Processes
  • Business Intelligence, Controlling, Reporting
    • Workforce Management
  • IT, Automation, Software
    • Process Automation, RPA
    • Voice Dialog System

Agenda Items

25.02.2026

10:00

Hall 2, Trade Show Forums

In the age of Agentic AI: from cost centre to profit centre in customer service

Ulf Kühnapfel | Chief Revenue Officer & Co-Founder

Experts & Authors

virtualQ GmbH

virtualQ GmbH

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