CCW Conference & Trade Show

Meet the pioneers in innovative customer diaglogue

As Europe's largest Conference and trade show for innovative customer dialogue, the CCW offers you exactly the right platform to find out more about forward-looking solutions for outstanding customer service. 

Generative AI is revolutionising customer dialogue. It is now important to redefine the interaction between human and technology in order to create a perfect customer experience across all channels.

The CCW Conference & Trade Show brings together ground-breaking technology, prominent thought leaders and experienced practitioners for you – live in Berlin and digitally online worldwide. Seize this great opportunity to meet the who's who of the industry at the CCW Conference & Trade Show, discuss new trends and revisit old solutions from a new perspective. 

At the CCW Conference & Trade Show you’ll find inspiration for your innovative customer dialogue service. 

We’re looking forward to meeting you! 

Benefits of the CCW Conference & Trade Show:

4 exciting conference days

3 inspiring Trade Show days  

280 high-calibre expert presentations

50 hours of networking

Live in Berlin & digitally online worldwide  

Legendary CCW Party

Discover the CCW Conference & Trade Show for innovative customer dialogue

CCW Kongressmesse


Experience the pioneers in innovative customer dialogue up close at the CCW Conference. This is where you’ll discover how to ramp up your customer service to peak potential. 

CCW Messestand Parloa

Trade Show

Get a unique international market overview at the CCW Trade Show. It’s where you’ll find the inspiration you need for tomorrow's customer dialogue. 

CCW Kongressmesse Digitale Plattform

Digital CCW

Take part in the CCW Conference & Trade Show virtually via our digital platform or use the online version for on-site navigation. Discover the advantages here. 

Free Download:

Download the CCW Program now! 

You get the full 16-page conference program and find out which top experts and exhibitors you will meet live on site. 

To receive the program for CCW 2024, just fill out the download form. You can also get the program with no obligation by calling our customer service:
+49 6196 4722-800 

PD Call Center CCW Englisch (Typo3)

Your contact for questions regarding the CCW Conference & Trade Show

Stephan Wolf | Leiter Kundenservice

Stephan Wolf
Head of Customer Service

Phone:       +49 6196 4722-800

Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.

© Management Circle AG 2023