Felicitas Bürgi

Head Customer Operations and Innovation Direct Digital & Customer Care | Zurich Schweiz

Felicitas Bürgi is an experienced expert in the field of customer operations and innovation with a clear focus on digital transformation and customer loyalty. She is currently Head of Customer Operations and Innovation Direct Digital & Customer Care at Zurich Switzerland and has established herself in the insurance industry through her international experience and analytical approach. Her professional career is characterized by a remarkable mix of strategic thinking, intercultural competence and the ability to implement innovative solutions.