Felicitas Bürgi

Head of Customer Operations and Innovation Direct Digital & Customer Care | Zurich Schweiz

Felicitas Bürgi is Head of Customer Operations and Innovation at Zurich Switzerland and brings extensive experience and passion for innovation and optimizing customer experiences to the table. With her expertise in digital transformation, strategic planning, and operational excellence, Felicitas Bürgi is committed to increasing customer satisfaction and achieving significant business growth. Felicitas Bürgi is committed to a customer-centric corporate culture in which employees are crucial to success.