Heinrich Welter

Territory Vice President EMEA Central & General Manager DACH | Genesys Telecommunications Laboratories GmbH

Heinrich Welter is Territory Vice President EMEA Central and General Manager of the DACH region at Genesys. In this role, he manages all business in Germany, Austria and Switzerland and is also responsible for sales activities in Central, Eastern and Southeastern Europe and Israel. As an expert in contact center and customer service topics, he is also well versed in the latest developments in artificial intelligence, cloud and chatbots. Genesys makes more than 70 billion customer experiences possible for companies in over 100 countries every year. In doing so, the focus is always on the customer. Because positive customer loyalty is the basis for successful business development.