Janine Purjahn

Head of Customer Service | Badenova Energie GmbH

Over 20 years’ management experience in customer service – 10 years on the service provider side for the insurance, banking, energy and telecommunications sectors. For the past 15 years, Janine Purjahn has been in charge of customer service at badenova Energie GmbH, one of southern Germany’s best-known energy suppliers, where she has been driving a targeted focus on customers – combining customer proximity with digitalisation and process optimisation. Her team has received numerous awards for its success in reorienting customer service – particularly during periods of high demand peaks and regulatory upheavals – including recognition in WirtschaftsWoche’s nationwide customer service ranking. As a role model for the “Spitzenfrauen Baden-Württemberg” initiative, she also embodies the combination of customer focus, team leadership and technological change in the energy sector, coupled with her passion for female empowerment.