Joshua Martic

Innovation Projects Specialist | DPD Schweiz AG

The implementation of the AI solution Typewise by DPD (Schweiz) AG led to an average time saving of 20 to 30% in customer service through functions such as sentence suggestions, spell checking and correction as well as access to a knowledge base. The integration went smoothly and acceptance was high as the AI was trained with historical customer communications and multilingualism was successfully mastered. Joshua Martic is an Innovation Projects Specialist at DPD (Schweiz) AG.