Marcus Nessler

Head of Customer Experience | Samsung Electronics GmbH

The Head of Customer Experience shapes customer communication at Samsung Electronics GmbH. In addition to the strategic development and operational management of the contact centers, this also includes digital services, content management, complaints management and service marketing. Together with his team, he has built Samsung into a multiple award-winning service test winner in recent years. After graduating with a degree in business administration (BA), he worked for Hewlett-Packard, among others, in various German and global management functions.