Markus Ring

Strategic Director Innovation, EMEA | Genesys

Markus Ring has been working in the SaaS industry for many years, focusing on customer experience and artificial intelligence. He is based in Germany and has been Strategic Director Innovation, EMEA, at Genesys in Jülich since 2023. Prior to that, he spent eight years at Salesforce as a specialist for the Service Cloud, Digital & AI. Markus Ring has a background in contact center, customer service and CRM technology and has been working with artificial intelligence in communication for over ten years.