Oliver Graumnitz

Innovation Lead DACH | Concentrix

Oliver Graumnitz has been working for several years on the question of how AI, automation, and digital platforms can not only be introduced in contact centers, but also become truly effective in everyday use. He works on the development and implementation of innovative solutions for customer service and focuses on the structuring and orchestration of complex technology landscapes. His goal is to design digital tools that employees can use intuitively and that deliver measurable added value.