Rainer Wilmers

CEO | Amira - almost human

"For years, the customer service industry has been talking about quality but has barely measured it. That’s exactly what makes CCW so exciting: Here, vendors, decision-makers, and practitioners are all in the same room, and the demo has to stand up to the test of reality. I’m not interested in what AI promises, but in what it actually delivers in everyday life. I’m involved in the trade show advisory board because this distinction deserves to be highlighted on stage."

Rainer Wilmers has more than 20 years of management experience in customer service, previously with the Generali Group. As managing director of AC Süppmayer GmbH, he oversees the Amira AI platform, which enables companies to automate their customer interactions and measure their quality. His focus is on artificial intelligence that not only works in customer service but also delights customers.