Rômulo Luzia

Sr Agent Architect | Parloa

With a deep understanding of artificial intelligence and conversational automation, Rômulo Luzia designs intelligent communication solutions that redefine human dialogue in customer service. As Senior Agent Architect at Parloa in Berlin, he combines technological excellence with strategic implementation skills. His focus is on the development of AI-based voice and chatbot architectures, conversational design and automation, customer experience optimization, and technical project management. Many years of experience in AI-driven automation, in-depth knowledge of language model integration and system architecture, expertise in Agile and DevOps implementations, and strong interface skills between technology and business make him a recognized expert in his field.