Rouven Gehrmann
Head of Customer Service and Sales | ACO GmbH
His work focuses on the practical implementation of AI agents to digitise and streamline internal sales operations. As Head of Customer Sales Service at ACO GmbH, Rouven Gehrmann is responsible for transforming traditional sales processes into AI-supported workflows in quotation and order management. Drawing on his experience in sales and customer service across various industries, he regularly provides first-hand insights into the practical benefits and challenges of using artificial intelligence in B2B sales.
Photo: © SEBASTIAN WEIMAR
Agenda Items
24.02.2027
16:00
Touchpoint Excellence Day
AI in the Fast Lane, Organisations Stuck in Traffic: How Can Transformation Move at the Right Pace?
The Great Debate
